Return & Refund Policy

At Crestical PTE. LTD., we want you to feel confident shopping with us. While we stand by the quality of our products, we understand that sometimes returns are necessary. Please review this policy in full to know how we handle returns and refunds.

1️⃣ Eligibility for Returns

  • Returns are accepted within 14 calendar days of purchase.

  • Returned items must be unused, in original, undamaged condition, and in the complete original packaging.

  • We reserve the right to decline any return if the product shows visible signs of wear, damage, or misuse.

  • For health, safety, and custom requirements, certain products — including personal care items, customized goods, and perishables — cannot be returned.

  • Requests submitted after 14 days from the date of delivery will not be accepted under any circumstances.

2️⃣ Refund Approval & Payment

  • Once we receive and inspect your return, we will notify you by email of the outcome.

    • If approved, your refund will be credited to your original payment method within several business days.

    • If rejected, we will explain the reason in full and return the item to you at your cost if requested.

3️⃣ Refund Delays

Should your refund not appear within the expected timeframe, please:

  1. Recheck your account or statement for the transaction.

  2. Contact your card issuer; processing times vary by provider.

  3. Verify with your bank, as internal processing may add delays.

If these steps do not resolve the issue, please reach us at [email protected] so we can assist you directly.

4️⃣ Replacements for Damaged or Defective Goods

  • We only replace items if they are faulty or damaged on arrival.

  • To request a replacement, email [email protected] with your order number, a description of the issue, and clear photos.

  • Our team will review your claim and provide further instructions.

5️⃣ Return Shipping Terms

  • You must contact our support team before returning any item.

  • Customers are fully responsible for return shipping costs. These charges are non-refundable.

  • If your refund is approved, the cost of return shipping may be deducted from the final refund amount if applicable.

6️⃣ Need Help?

We’re here to make your experience as smooth as possible. For any questions about this policy or your order, please email us at [email protected] — we’re ready to help.

Crestical PTE. LTD. reserves the right to amend this policy at any time to reflect updates in our operational procedures or legal requirements.